Bet188's Privacy Policy — Your Data, Our Responsibility

When you register and use services on the Bet188 platform, we collect certain personal information. This is done solely to provide you with the best possible service and to keep your account secure. We never collect more information than is necessary.

The types of information Bet188 collects are listed below by category:

• It is your responsibility to ensure all information provided at registration remains accurate and up to date.
• Documents required for KYC verification are stored securely.
• We will never ask for your password or full card number over the phone or by email.

Bet188 uses collected data strictly for its intended purposes. We never use your information for unrelated activities, and legal grounds are confirmed before any data is processed.

Your information is primarily used for the following purposes:

• Account management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To address your questions and resolve complaints.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Legal obligations: To fulfill mandatory reporting requirements set by regulatory authorities.
• Service Improvement: To analyze usage patterns and improve your experience.
• Promotional Communications: To inform you of bonuses and offers, with your consent.

Bet188 does not sell, rent, or trade your personal information. In certain specific circumstances, we may share limited data with trusted partners.

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive the information needed to process transactions.
• KYC verification services: Trusted third-party services may be used to assist with identity verification.
• Legal authorities: Data may be disclosed in compliance with court orders or directives from regulatory bodies.
• Security Partners: Information may be shared with security specialists to help prevent fraud.

The Bet188 website and mobile app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

We use the following types of cookies:

• Essential cookies: Essential for login sessions, security tokens, and core platform functionality. Disabling these will prevent the site from working properly.
• Functional cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Helps improve our services by analyzing site usage. This data is fully anonymized.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

Bet188 retains your personal information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For up to 5 years after account closure, in accordance with regulatory requirements.
• Financial transaction data: 5 to 7 years, in accordance with Anti-Money Laundering (AML) regulations.
• Customer Support Contact: 3 years from the date of last contact.
• Log Files & Device Information: Typically 12 months.
• Cookies: Ranges from 1 day to 2 years depending on the type.

Once the designated retention period expires, data is securely deleted or anonymized.

As a Bet188 user, you have several important rights regarding your personal data. We respect these rights and do our best to fulfill any request as promptly as possible.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In some cases, you can request that processing of your data be restricted.
• Right to Data Portability: You can receive your data in a portable format.
• Right to object: You may object to the use of your data for marketing or profiling purposes.

Bet188's services are exclusively for adults (18+). We do not knowingly collect any information from individuals under the age of 18.

If we discover that personal information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

Bet188 employs a multi-layered security framework to protect your data, combining both technical and organizational safeguards.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): 2FA is available for additional account security.
• Regular Security Audits: Regular audits are conducted by third-party security experts.
• Firewall & DDoS Protection: Advanced security measures are in place at the server level.
• Access controls: Staff are granted access only to the data they need to perform their role.
• Data Backup: Encrypted backups are performed on a regular basis.

In the event of a data breach, we will notify the relevant regulatory authorities within 72 hours and inform affected users as soon as possible.

Some third-party services are integrated into the Bet188 platform. These services operate under their own privacy policies. We only work with trusted and recognized third-party partners.

• Payment Gateway: Payment providers such as bKash, Nagad, and Rocket follow their own security standards.
• Game Provider: Third-party game studios may process limited data on their own platforms.
• Analytics Tools: Anonymous analytics tools are used to monitor site performance.
• Customer Support Software: Reliable software is used for live chat and the ticket system.

We recommend reviewing the privacy policy of any third-party website or service before visiting. Bet188's Privacy Policy does not apply to those services.

Bet188 reserves the right to update this Privacy Policy as needed. Changes may be prompted by new legal regulations, technological developments, or service improvements.

• Advance notice will be provided via email or an on-platform notification for any significant changes.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• Each version will include the date the changes were made.
• Previous versions are available upon request.

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team. Every request is taken seriously.

• Emails are generally responded to within 24 to 48 hours.
• Complex requests may take up to 30 business days to process.
• Additional information may be requested to verify your identity.